They were able to switch my old motor to 2nd door without any extra charge and also cleaned up good.
That is top notch customer service which I totally appreciated. I would have never noticed, but they made a note of it and quickly got a new panel swapped in. While they were installing the door frames, they noticed one of them had slight dent- probably from the manufacturers yard. They were very prompt and kept me informed at all times on the schedule, completion etc. We replaced 2 doors, single and double doors, replaced motor for one. Right off the bat they came across as very genuine, and we went with them. We are very picky and how we do things, but we felt very comfortable working with Nigel and Stuart. Nigel was very professional, he did not force anything, and gave us options. We had different companies provide quote quickly, and Mastercraft was a better choice for us. So it was frantic call to all garage companies. Very recently we had to get our Garage door spring repaired as it broke. I will ask for him by name if I ever need maintenance in the future and if anyone in Go Gilbert asks for recommendations, I will also share his name as well as the company he represents. He should be recognized amongst his coworkers and big boss for having a genuinely awesome attitude, is super punctual, friendly, and works very hard. Eric is such a nice guy and super professional. From phone call to assessment to service and payment everything was seamless, productive, and professional. I only had a few questions on maintenance and he was able to answer them knowledgeably. Several times Eric had to go through my front door to the garage service door and each time that he came into the house he always gave a a polite courtesy hello. He was done in a timely manner and had me evaluate the result. He let me know that he had all the supplies in his truck and gave me an estimated time to complete the job. Then he presented my treatment options and answered our questions and let us decide which option we were comfortable with. He did an assessment on my garage door which took about 8-10 min and discussed with me what the problem was. I could tell by his knock that he wasn’t an aggressive door knocker like some other hired person who can sometimes knock so hard that it would make you jump. Exactly at 10 am, Eric, my door garage mechanic, knocks on my front door.
#Idrive garage door opener replacement professional
He was extremely professional and took care of my customer needs swiftly. He was sympathetic to my minor crisis and he took my information down. I was given an appointment window from 10 am to 12 pm by the customer representative named Colin.
I called Mastercraft Garage Door around 8:30 am because I wasn’t able to open my garage door this morning.
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